Refund Policy

This Refund Policy explains how cancellations, refunds, and billing adjustments are handled for TQK subscriptions and related purchases.

1. General Policy TQK offers digital subscription services and paid access plans. Unless required by applicable law or stated otherwise in a specific offer, payments are generally non-refundable once processing has begun or access has been granted. SaaS refund policies commonly state that digital subscriptions are non-refundable after access is provided, while still explaining cancellation and any exception rules. [web:201][web:170][web:199]

2. Subscription Cancellation Users may cancel future billing at any time through: ● Account billing settings. ● The billing management portal provided by TQK. ● Contacting TQK support directly.

Cancellation stops future renewals only and takes effect at the end of the current billing period. Cancellation does not automatically entitle the user to a refund for the active billing period unless this policy or applicable law states otherwise.

3. Refund Eligibility Refunds are considered on a case-by-case basis for: ● Duplicate or erroneous charges. ● Technical failure that prevented meaningful access for an extended period. ● Clear billing error. ● Unauthorized charges, subject to verification. ● Other circumstances where TQK determines a refund is appropriate.

4. Non-Refundable Situations Refunds are not available for: ● Change of mind after purchase. ● Partial use of a billing period. ● Dissatisfaction where the service was available as described. ● Failure to cancel before renewal. ● Suspension or termination due to violation of Terms of Service or platform rules. ● Issues that could be resolved through customer support.

5. Refund Process To request a refund:

6. Contact TQK support through the official support channel.

7. Provide your account details, purchase information, and reason for the request.

8. TQK will review the request and respond within a reasonable time frame.

If approved, refunds may be processed back to the original payment method. Processing times depend on the payment provider and financial institution.

6. Payments Processed by Stripe or Other Providers TQK may use third-party payment providers such as Stripe to process payments. Payment providers handle technical payment processing, but TQK’s Refund Policy governs eligibility and approval. Stripe notes that customers generally need to contact the business directly for refund issues, and that merchants remain responsible for their own refund handling. [web:178][web:175]

7. Promotional or Special Offer Terms Certain plans, launch offers, founder access, or promotional pricing may include different cancellation or refund terms. Where specific written offer terms conflict with this policy, the specific offer terms will control for that purchase.

8. Failed Payments or Disputes If a payment fails or is disputed, TQK may suspend access until resolved. Stripe explains that refunds can be issued in full or part after successful payment, but processing fees from the original transaction may not be returned. [web:175]

9. Changes to This Policy TQK may update this Refund Policy from time to time. The version in effect at the time of purchase generally governs that purchase unless law requires otherwise.

10. Contact Refund and cancellation questions should be sent through TQK’s official support or contact channel listed on the website or inside the app.